Agency Terms and Conditions

These Agency Terms govern access to SyncCV Agency at agency.synccv.store and related agency workspace, branding, CV generation, download, billing, and support features.

SyncCV Agency is a business-to-business service for recruitment agencies, search firms, staffing businesses, talent consultancies, and similar professional users. It is not intended for consumer use.

In these Terms, SyncCV, we, us and our means the owner and operator of SyncCV Agency. Customer, you and your means the agency, business, or organisation using the service and any authorised users acting for it.

By creating an agency workspace, starting a subscription, uploading candidate material, or using SyncCV Agency, you confirm that you have authority to bind the Customer and that the Customer accepts these Terms.

SyncCV Agency helps recruitment teams create branded, role-aligned candidate CV drafts and submission documents from Customer-provided candidate CVs, role briefs, branding settings, and related instructions.

The service may upload and store Customer-provided source files, extract document text, apply privacy checks before AI drafting, generate draft wording using AI providers, format branded outputs, store generated agency documents, email outputs where configured, and support PDF or Word downloads.

SyncCV Agency is a drafting, formatting, and workflow tool. It is not a recruitment agency, employer, professional vetting provider, legal adviser, immigration adviser, regulated employment adviser, or background-checking service.

As between the parties, the Customer is the controller of candidate personal data it uploads, supplies, or instructs SyncCV Agency to process. SyncCV acts as a processor for candidate content processed to provide the service, except where it acts as an independent controller for limited business operations such as account administration, security, billing records, legal compliance, and service protection.

You must decide whether candidate names, contact details, addresses, references, right-to-work information, salary details, diversity data, health information, criminal-offence information, or other sensitive material should be uploaded or included in any output.

You must not upload special-category data or criminal-offence data unless it is lawful, necessary, proportionate, and covered by the required UK GDPR and Data Protection Act 2018 conditions.

You acknowledge that uploaded source CVs and role briefs may be stored in your agency workspace after generation unless and until deleted through available product controls, expiry processes, or an agreed deletion request.

You remain responsible for any onward disclosure of candidate outputs to clients and for ensuring client use is consistent with candidate notices, recruitment law, equality obligations, and data protection law.

AI-assisted outputs may be inaccurate, incomplete, biased, duplicated, inconsistent, or invented. SyncCV Agency is designed to support recruiter review, not replace it.

You must independently check all generated wording, dates, employers, job titles, seniority, qualifications, certifications, locations, responsibilities, achievements, metrics, salary references, and role-fit claims before use.

You must not rely on SyncCV Agency as the sole basis for shortlisting, rejection, ranking, hiring, pay, immigration, background-checking, or any similarly significant decision affecting a candidate.

We do not guarantee interviews, placements, hires, fees, candidate suitability, client acceptance, ATS ranking, legal compliance of your recruitment process, or any commercial outcome.

The Agency Data Processing Addendum at agency.synccv.store/data-processing forms part of these Terms where SyncCV processes personal data on behalf of the Customer.

If there is a conflict between these Terms and the Data Processing Addendum about processor obligations, the Data Processing Addendum takes priority for that conflict only.

Agency plans, prices, usage limits, seats, features, and renewal terms are shown at checkout or in the billing area. Prices may change for future billing periods with notice where required.

Payments are processed by Stripe or another payment provider. We do not store full card details. Payment providers may apply their own terms, fraud checks, tax handling, and security processes.

Subscriptions renew until cancelled. Cancellation stops future renewal but does not automatically refund past charges unless required by law or expressly agreed.

The Customer is responsible for all fees, taxes, chargebacks, failed-payment costs, and use of the service by authorised users under its workspace.

The Customer retains ownership of candidate materials, role briefs, branding assets, and Customer instructions, subject to the rights granted to SyncCV to host, process, transform, display, store, secure, and support that content to provide the service.

Subject to these Terms and payment of applicable fees, the Customer may use generated outputs for its internal recruitment workflow and client or candidate submissions.

SyncCV, the platform, software, user interface, service workflows, prompts, redaction logic, templates, branding, trade marks, documentation, and infrastructure remain owned by us or our licensors.

You must not present SyncCV Agency as your own software product, sell access to it, or use it to provide a competing platform without written permission.

Each party must keep the other party's confidential information confidential and use it only for the purposes of the agreement. Confidential information includes non-public business, technical, candidate, client, pricing, product, security, and account information.

Confidentiality obligations do not apply to information that is public through no breach, already known lawfully, independently developed, or required to be disclosed by law, court, regulator, or professional adviser.

We use reasonable technical and organisational measures designed to protect the service and Customer data, including access controls, encrypted transport, provider-managed storage protections, audit logging, and ownership checks.

No online service is guaranteed to be secure, uninterrupted, or error-free. We may suspend access for maintenance, security, misuse, legal compliance, non-payment, or operational reasons.

You must promptly tell us if you suspect unauthorised access, compromised credentials, security weakness, misuse, or a personal data incident involving your workspace.

SyncCV Agency depends on third-party providers for hosting, storage, authentication, AI processing, payments, email, analytics, monitoring, and related operations.

We are not responsible for outages, delays, policy changes, model behaviour, or acts and omissions of third-party providers outside our reasonable control.

The service is provided on an as-is and as-available basis. To the fullest extent permitted by law, we exclude all implied warranties, conditions, representations, and guarantees, including fitness for a particular purpose, accuracy, availability, non-infringement, merchantability, satisfactory quality, and compliance with your specific recruitment process.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under English law.

To the fullest extent permitted by law, we will not be liable for indirect, consequential, special, incidental, punitive, or exemplary losses, or for loss of profit, revenue, business, goodwill, anticipated savings, placement fees, recruitment opportunity, data, contracts, or reputation.

To the fullest extent permitted by law, our total aggregate liability arising out of or relating to SyncCV Agency, these Terms, and any related claim is limited to the greater of: (a) the fees paid by the Customer to us for SyncCV Agency in the 12 months before the event giving rise to the claim; or (b) GBP 100.

The limitations apply whether the claim arises in contract, tort, negligence, breach of statutory duty, misrepresentation, restitution, data protection law to the extent permitted, or otherwise.

The Customer must indemnify and hold us harmless from claims, losses, damages, liabilities, penalties, costs, and expenses arising from Customer content, candidate or client claims, breach of these Terms, unlawful processing instructions, misuse of outputs, infringement of third-party rights, discriminatory use, or failure to provide required candidate notices or lawful bases.

Either party may terminate in accordance with the plan or written order terms. We may suspend or terminate access immediately where there is non-payment, suspected misuse, security risk, unlawful activity, breach of these Terms, or legal requirement.

On termination, access to the workspace may end and Customer data may be deleted or retained according to the Data Processing Addendum, Privacy Policy, billing records, legal holds, backups, and legitimate business needs.

These Terms and any non-contractual disputes are governed by the laws of England and Wales.

The courts of England and Wales have exclusive jurisdiction, except where we choose to seek urgent injunctive or protective relief in another competent court.

Questions, legal notices, billing issues, and security concerns should be sent through the SyncCV Agency contact page with the workspace name, account email, and enough detail for us to investigate.